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Terms of Service

These terms are the agreement between your organisation and SENTIX Security Private Limited for using SENTIX. Please read them before you start a pilot or subscribe.

Effective: 21 October 2026Last updated: 21 October 2026
Free 30-day pilotNo fees during the pilot. Either side can end it at any time.
Monthly plansBilled monthly in advance, plus GST. Cancel with 30 days' notice.
You stay in controlSENTIX only takes automatic actions you have approved in advance.
No perfect securitySENTIX reduces risk but cannot promise to catch every attack.

01Accepting these terms

By signing up for a pilot, subscribing, installing the SENTIX agent or using the SENTIX dashboard, you agree to these terms on behalf of your organisation ("you", "customer"). You confirm that you are authorised to agree to them for your organisation.

If you have signed a separate written agreement with SENTIX, that agreement takes priority where it differs from these terms.

02The service

SENTIX is an AI security analyst delivered as software. It consists of a lightweight agent installed on your servers, our cloud platform, and a dashboard. It monitors security events, connects related events into investigations, explains them in plain language and recommends next steps.

Because every environment is different, we may agree a deployment plan with you before installation, for example for Windows Server or on-premise setups. We may improve, change or add features over time. We will not remove a core feature of your paid plan during your billing period without telling you first.

03Free pilot

  • The pilot lasts 30 days from the day the agent is first installed, and normally covers up to 2 servers unless we agree otherwise in writing.
  • There are no fees for the pilot, and you are not required to buy anything afterwards.
  • Either side can end the pilot at any time by email.
  • At the end, we share a report of what SENTIX found. If you do not choose a plan, we will help you remove the agent and delete your data as described in our Privacy Policy.
  • The pilot is provided as is. Section 12 still applies.

04Plans and payment

  • Paid plans are billed monthly in advance, based on the plan and number of servers you choose. Prices are in Indian rupees and exclude GST, which is added where applicable.
  • Invoices are due within 15 days. If payment is more than 15 days late, we may suspend the service after giving you notice.
  • If you add servers beyond your plan's limit, we will agree an upgrade with you before charging more.
  • We will give you at least 30 days' notice before changing your price.
  • You can cancel with 30 days' written notice. Fees already paid are not refundable, except where the law requires it or where we have materially failed to provide the service.
  • If you buy SENTIX through a cloud marketplace, such as Google Cloud Marketplace, billing and payment follow that marketplace's terms.

05Your responsibilities

  • Install the agent only on servers that you own or are authorised to monitor, and inform your staff or users of monitoring where the law requires it.
  • Keep your dashboard logins and API keys secure, and tell us promptly if you think they have been compromised.
  • Give us accurate information about your environment so we can deploy SENTIX correctly.
  • Do not use SENTIX to attack, scan or monitor systems you are not authorised to access, and do not try to copy, reverse engineer or resell SENTIX.
  • Keep your own backups and security controls. SENTIX adds to them and does not replace them.

06Automated actions

SENTIX can take response actions, such as blocking an IP address, but only those you have approved in advance in your settings. Serious actions, such as isolating a server or disabling an account, always wait for a person on your team to approve them.

You are responsible for choosing which actions to allow and for the decisions you approve. We are not responsible for business disruption caused by an action you approved, provided SENTIX carried it out as configured.

07Data and privacy

  • You own the data collected from your servers. You give SENTIX permission to process it to provide, secure and support the service.
  • You also allow SENTIX to use de-identified security data to improve and train SENTIX's own models, as described in our Privacy Policy. You can opt out at any time by emailing us.
  • Our third-party AI providers may not train their models on your data.
  • For data from your servers, you are the Data Fiduciary and SENTIX acts as your Data Processor under India's Digital Personal Data Protection Act, 2023.
  • Our Privacy Policy explains what we collect, where it is stored and how long we keep it, and forms part of these terms.

08Intellectual property

SENTIX, including its software, models, detection rules, dashboard and documentation, belongs to SENTIX Security Private Limited. During your subscription, we give you a non-exclusive, non-transferable right to use it for your internal security operations.

Reports that SENTIX generates for you are yours to use internally and to share with auditors, regulators such as CERT-In, and your customers. If you send us feedback, we may use it to improve SENTIX without any obligation to you.

09Confidentiality

Each side will keep the other's non-public information confidential, use it only for this agreement, and protect it with at least reasonable care. This does not apply to information that is public, already known to the receiving side, or must be disclosed by law. In that case, the disclosing side will give notice where the law allows.

10Availability and support

We aim to keep SENTIX available around the clock, apart from planned maintenance, which we will try to schedule at quiet hours and announce in advance. Support is available by email at swaraj@sentix.in. Growth and Enterprise plans receive priority responses. Specific service levels apply only if they are agreed in writing.

11Disclaimers

We will provide SENTIX with reasonable skill and care. However, no security product can detect or prevent every threat. SENTIX uses automated analysis, including AI, which may sometimes miss an attack or flag harmless activity. You should review findings before acting on them where the impact is significant.

Apart from what these terms say, SENTIX is provided "as is", and we do not give any other warranties, express or implied, to the extent the law allows.

12Limitation of liability

  • Neither side is liable for indirect or consequential losses, including lost profits, revenue or data, even if they were foreseeable.
  • Each side's total liability under these terms is limited to the fees you paid SENTIX in the 12 months before the event giving rise to the claim. For a free pilot, our total liability is limited to ₹10,000.
  • These limits do not apply to breaches of confidentiality, your payment obligations, your misuse of SENTIX, or liability that cannot be limited by law.

13Indemnity

You agree to protect SENTIX from third-party claims caused by your installing the agent on systems you were not authorised to monitor, or by your breach of section 5. We agree to protect you from third-party claims that SENTIX's software, used as permitted, infringes their intellectual property rights in India.

14Suspension and termination

  • We may suspend access immediately if your use creates a security risk or breaks the law, and will tell you why.
  • Either side may end the agreement if the other materially breaches it and does not fix the breach within 15 days of notice.
  • When the agreement ends, your API keys are revoked. You may export your data before your account closes, after which we delete it as described in our Privacy Policy.
  • Sections that by their nature should continue, such as confidentiality, liability and governing law, survive termination.

15Governing law and disputes

These terms are governed by the laws of India. Both sides will first try to resolve any dispute in good faith through discussion for 30 days. If it is not resolved, the courts in New Delhi have exclusive jurisdiction.

16General

  • Changes: we may update these terms. We will notify customers by email at least 30 days before significant changes take effect.
  • Assignment: neither side may transfer this agreement without the other's consent, except as part of a merger or sale of the business.
  • Events beyond control: neither side is liable for delays caused by events outside its reasonable control.
  • Whole agreement: these terms, the Privacy Policy and any signed order form are the entire agreement between us on this subject.
  • Publicity: we will not name you as a customer without your permission.

17Contact

For any question about these terms, or to give notice under them, contact us:

SENTIX Security Private Limited New Delhi, India swaraj@sentix.in